Casiplus Privacy Policy: How We Keep
Your Data Safe and Secure

Introduction

Welcome to the Casiplus Privacy Policy. This document explains how Casiplus collects, processes, stores, and protects the personal information of its users — that's you, our valued members and visitors. By accessing or using the Casiplus platform, you agree to the practices described in this Privacy Policy. If you have questions, concerns, or need clarification on anything written here, our support team is always ready to help.

At Casiplus, we believe that privacy isn't just a legal requirement — it's a fundamental right. We're dedicated to making sure that every Filipino player who joins our platform feels secure knowing their data is handled responsibly and with genuine care.

1. Information We Collect

To deliver a complete and secure gaming experience, Casiplus collects the following types of personal information:

• Account Registration Data: When you sign up on Casiplus, we ask for your full name, email address, date of birth, mobile number, and a username. This information is needed to create and verify your account.
• Identity Verification (KYC) Data: To comply with regulatory requirements and protect against fraud, we may request a valid government-issued ID (such as a Philippine passport, UMID, SSS ID, or driver's license), a selfie for facial matching, and proof of billing address.
• Financial Information: When you make deposits or withdrawals using GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, or bank transfers through BDO, BPI, or UnionBank, we collect transaction-related details. We do not store full card numbers or e-wallet PINs.
• Device and Technical Data: We automatically collect information such as your IP address, browser type, operating system, device identifiers, and browsing behaviour on our site. This helps us optimise the Casiplus experience for your device.
• Usage and Gameplay Data: Records of your bets, game sessions, sports picks, and platform activity are logged for account management, customer support, and responsible gaming monitoring purposes.
• Communications: If you contact our support team via email, live chat, or social channels, we store the contents of those communications to improve service quality and resolve disputes.

2. How Casiplus Uses Your Information

Every piece of data collected by Casiplus serves a specific and legitimate purpose. Here's how we put your information to work — always for your benefit and never against it:

• Account Management: To create, maintain, and secure your Casiplus account, process transactions, and handle account-related requests.
• Identity Verification: To confirm you are who you say you are, meet our legal KYC obligations, and prevent underage gambling on the platform.
• Service Delivery: To give you access to sports betting (including basketball, NBA, volleyball, and football), live casino games, bingo, and VIP Club features.
• Customer Support: To investigate reports, answer questions, and resolve disputes quickly and fairly.
• Fraud Prevention and Security: To detect, investigate, and prevent any suspicious activity, hacking attempts, money laundering, or breach of our Terms and Conditions.
• Legal Compliance: To meet our obligations under applicable gaming, anti-money laundering (AML), and data protection regulations.
• Marketing (with consent): To send you promotional offers, bonus updates, and news about new Casiplus features — only when you've opted in. You can unsubscribe at any time.
• Platform Improvement: To analyse usage patterns, fix bugs, and make Casiplus faster and more enjoyable for all members.

3. When We Share Your Information

Casiplus does not sell, rent, or trade your personal data to third parties for their own use. However, there are limited circumstances where sharing data is necessary to operate our platform:

• Service Providers: We work with trusted third-party vendors for payment processing, KYC verification, fraud detection, and IT infrastructure. These partners are bound by strict data processing agreements and may only use your data to perform services on our behalf.
• Regulatory and Legal Authorities: When required by law, court order, or gaming regulatory bodies, Casiplus may be obligated to disclose certain user information.
• Business Transfers: In the unlikely event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you if this occurs and ensure the same level of privacy protection applies.
• With Your Explicit Consent: In any other circumstance, we will only share your data with a third party if you have given us your clear, informed permission to do so.

We never share your data with advertisers, data brokers, or unrelated businesses. This is a firm Casiplus commitment.

4. Cookies and Tracking Technologies

Casiplus uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Here's what you should know:

• Essential Cookies: These are required for the platform to function properly — things like keeping you logged in and remembering your language preferences. You can't disable these without affecting how the site works.
• Analytics Cookies: These help us understand how members use Casiplus — which pages are popular, how long people stay, and where they encounter issues. This data is anonymised and used strictly for improvement.
• Functional Cookies: These remember your settings and preferences so you don't have to reset them every visit.
• Marketing Cookies: Only active if you've consented to marketing communications. These track your interaction with our promotional content.

You can manage cookie settings through your browser preferences. Note that disabling certain cookies may limit some features on the Casiplus platform.

5. Your Rights as a Casiplus User

As a valued member, you have specific rights regarding your personal data. Casiplus fully supports and respects these rights:

• Right to Access: You can request a copy of all personal data we hold about you at any time. We'll provide it within a reasonable timeframe.
• Right to Correction: If any of your personal data is inaccurate or outdated, you have the right to have it corrected. Update your profile settings or contact our support team.
• Right to Deletion: You can request that we delete your personal data, subject to our legal and regulatory obligations. Some data must be retained by law even after account closure.
• Right to Restrict Processing: In certain circumstances, you can request that we temporarily pause how we use your data while a dispute or complaint is being resolved.
• Right to Data Portability: You can ask for your data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to Object: You can object to us processing your data for direct marketing at any time. Once you object, we stop immediately.
• Right to Withdraw Consent: For any processing based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at support@casiplus.net. We aim to respond to all requests within 30 days.

6. How We Protect Your Data

Casiplus takes data security seriously — very seriously. We've put multiple layers of protection in place to guard your personal information against unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive information including identity documents and financial records
• Multi-factor authentication (MFA) options for your Casiplus account
• Strict internal access controls — only authorised personnel with a specific need can access user data
• Regular security audits and penetration testing
• Real-time fraud monitoring and anomaly detection systems
• Secure, redundant server infrastructure with regular backups

While no digital platform can guarantee 100% security against all threats, Casiplus applies industry best practices and continuously updates our security measures to stay ahead of emerging risks.

7. Protection of Minors

Casiplus strictly prohibits gambling by persons under 21 years of age in the Philippines, in line with applicable gaming regulations. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you are a parent or guardian and believe your child has created an account or provided data to Casiplus, please contact us immediately at support@casiplus.net so we can take prompt action.

8. Third-Party Links and Services

The Casiplus platform may contain links to third-party websites or services — such as payment provider portals. Please note that once you leave the Casiplus website, this Privacy Policy no longer applies. We are not responsible for the privacy practices of external sites. We encourage you to read the privacy policies of any third-party platforms you visit.

Our integration with payment providers like GCash, Maya, and InstaPay is governed by their own privacy policies in addition to our agreements with them as data processors.

9. Changes to This Privacy Policy

Casiplus may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you through:

• A prominent notice on the Casiplus homepage or within your account dashboard
• An email notification to the address registered on your account
• An updated "Last Updated" date at the top of this page

Your continued use of Casiplus after changes are posted constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically so you're always in the loop.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Casiplus handles your personal data, don't hesitate to get in touch. We're here for you, Kabayan.

• Email: support@casiplus.net
• Website: casiplus.net

Our team will do our best to respond to all privacy-related inquiries within 5 business days. For formal data subject requests (access, deletion, etc.), please allow up to 30 days for full processing.